FAQ

Orders typically take 1-2 weeks from the date of the order to complete and ship. Made to order wait times often fluctuate and vary depending on how many orders we receive. Sometimes, orders can take 4-6 weeks to complete, especially if there is an influx of orders. Please allow a grace period of 4 weeks for your item to ship; most of the time, it's much sooner than that. Pre-order ship times vary; please read the description of the product for an in-depth shipping schedule! Once your order has been shipped, for US and CA orders, you can expect delivery within 5-7 business days. For international orders, you can expect delivery within 18-21 business days. For a more details on shipping, please review our shipping policy here: https://www.shoptrashgirl.com/policies/shipping-policy

Due to the unique and limited nature of our items, we only offer exchanges or store credit. Please contact us within 7 days upon delivery if the items you received are faulty, damaged or the incorrect size. All items returned must be unworn and unwashed. 

If you have an account with us, you can initiate a return or exchange when logged in. All returns and exchanges are subject to approval.

Hosiery, swimwear and undergarments are not eligible for exchange or store credit. These items are final sale.

View our full return policy here: https://www.shoptrashgirl.com/policies/refund-policy

If you wish to cancel your order, please reply to your order confirmation or email us at shoptrashgirl@gmail.com. Orders must be cancelled within 48 hours to get a full refund, orders past this window are eligible for store credit only. 

We have the right to cancel any order at any time for any reason; this may be because of fraud risks, out of stock item(s) or internal errors.

Once your order is cancelled, you can expect your refund within 7-14 working days.

How To Wash:

For all of our garments, especially because they are handmade, we recommend hand washing, but this doesn't mean you can't put them in the washing machine!

Hand-Wash Instructions:

  • Hand wash inside out in cool to lukewarm water with your detergent.
  • Do not bleach.

Machine Wash Instructions:

  • Flip the garment inside out and wash on regular. Do not wash on high heat.
  • Do not bleach.

Drying Instructions:

We always recommend hanging your garments inside out to dry. This prevents any shrinkage and longevity of the print. All garments can go in the dryer as well.

For The Dryer:

  • Keep garment on inside out.
  • Set your dryer to "tumble" or "low heat". Do not dry on high heat.

Hosiery:

All hosiery is hand wash only. Please follow hand washing instructions for tights and hosiery.

It means we make everything ourselves! Like, literally everything. Nothing is outsourced for manufacturing or printing. Each and every item available at trashgirl is designed by us and made by hand, always. Which is just how we like it. The blanks we use are made in Los Angeles, California, USA, and printed right here in Minneapolis, by us. Our blanks are Fair Labor Accredited. We only use blank manufacturers who are WRAP certified, WRAP certification ensures ethical and responsible manufacturing practices, including labor conditions, health and safety, and environmental standards.

Being such a small brand, made to order and pre-orders have always made sense to us! Ever since trashgirl's inception, we've been made to order. This helps us manage inventory and keep everything organized. Bulk orders are expensive and take up a lot of space, plus items aren't always guaranteed to sell.

Let's talk about how it works! On a made to order system; items aren't made until after an order is placed. Once you purchase an item, we order all the supplies needed to make your item(s) and make them just for you! This typically takes 1-4 weeks depending on how many orders are in que. Made to order items are always made in the order they were received.

Pre-order is similar but a little different. Only some of our items are on a pre-order system. When an item is on pre-order; we will only accept orders for that item for a select period of time. That may be after we sell a certain amount or through a certain date (typically 1-4 weeks).Once the pre-order has ended, then we order everything to make the items in bulk; these orders are then shipped once everything is completed.

For US and CA Residents: Once your order has shipped, you can expect it to arrive within 3-7 business days. 

For International Residents: Once your order is shipped, you can expect it to arrive within 7-45 business days. 

All orders are shipped through USPS with tracking. Tracking is sent to the email address or phone number provided at checkout. You can also track your order through your customer account or through your order confirmation.

We ship everywhere! International shipping rates are available at checkout. Customs fees and duties are not included at checkout. Please make sure all of your information is correct when placing an international order. We ship through the United States Postal Service; once the package has arrived in your destination country; the package will be transferred to your local postal service for delivery. This can be tracked in your customer account.  

If your package gets returned to us(Return To Sender); we will contact you within 5 business days of delivery to get any updated delivery instructions or for an address change.

If we do not hear back from you within 10 days of us reaching out; we will return the product(s) to our stock and issue a refund or store credit for the order.

Packages get returned to us for a variety of reasons.

The most common reasons for US orders are:

  • Incomplete address.
  • Incorrect address.
  • Unable to access your residence.
  • Package was held at your local post office and was not picked up in time.

The most common reasons for international orders are:

  • Incomplete address.
  • Incorrect address.
  • Customs/import fees.
  • Missing contact information.
  • Refusal of package.

My Order Was Lost

If you suspect your package is lost, please contact us at shoptrashgirl@gmail.com for assistance with lost or damaged packages. Lost packages will go through a missing mail search and can take anywhere from 7 - 90 business days to be tracked down. Click here for more information about lost packages.

My Order Was Stolen

If you suspect your order has been stolen, please email us at shoptrashgirl@gmail.com for assistance with a stolen package claim and/or a police report.